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Conversational AI

LivePerson

LivePerson is a conversational AI platform designed to connect brands with consumers through messaging channels, supporting AI-powered conversations across voice and digital interfaces. It enables enterprises to build, deploy, and orchestrate AI agents, chatbots, and human-agent interactions to manage customer service tasks such as routing, data collection, and answering FAQs. The platform integrates with existing systems like CRMs and offers tools for automation, personalization, and orchestration between bots, human agents, and large language models (LLMs). LivePerson supports generative AI capabilities that convert content such as webpages and PDFs into interactive chatbot experiences. It handles over a billion conversations monthly and complies with enterprise-grade security standards including GDPR, HIPAA, and PCI DSS.

Updated Jan 30, 2026unknown
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Overview

LivePerson is a conversational AI platform that enables brands to engage customers via AI-powered messaging and voice interactions.

Pricing
unknown
Category
Conversational AI
Company
Visual Guide
Interactive PresentationOpen Fullscreen ↗
Key Features
01
Provides a user-friendly interface with guided assistants and prebuilt conversation templates for nontechnical users to build chatbots.
02
Offers APIs and SDKs to build advanced bots, integrate third-party applications, create custom messaging interfaces, and add new channels.
03
Routes conversations seamlessly between bots, human agents, backend systems, and large language models across multiple channels.
04
Ingests brand content to provide context-aware responses to both AI agents and human agents.
05
Converts content like webpages and PDFs into interactive chatbot experiences using generative AI technology.
06
Complies with GDPR, HIPAA, and PCI DSS standards, supporting secure handling of over a billion conversations monthly.
Real-World Use Cases

Customer Service Automation

Brands use LivePerson to automate customer service tasks such as routing inquiries, collecting data, and answering FAQs through AI-powered chatbots and human-agent collaboration.

Integration with Existing Systems

Enterprises integrate LivePerson with their CRM and contact center systems to enhance customer engagement without replacing existing infrastructure.

Quick Start
1
Access Developer Center
Review getting started guides for APIs and SDKs available on LivePerson's Developer Center.
2
Build a Basic Bot
Use the Conversation Builder's point-and-click interface and prebuilt templates to create a chatbot without coding.
3
Integrate Backend Systems
Connect LivePerson with back-end systems such as CRMs via APIs to enable data synchronization and routing.
4
Test and Route Conversations
Route conversations to human agents as needed and test interactions using the emulator or on a live website.
5
Deploy Across Channels
Deploy the chatbot across multiple messaging channels and explore advanced features like Conversational AI and functions.
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Strategic Context for LivePerson

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Pricing
Model: unknown

No current pricing plans or costs are publicly detailed in available sources.

Assessment
Strengths
  • Handles over a billion conversations monthly demonstrating proven scalability.
  • Integrates with third-party bots such as Google Dialogflow, IBM Watson, and Amazon Lex.
  • Supports bring-your-own large language models and existing contact center systems without requiring rip-and-replace.
  • Enables rapid deployment with some brands achieving results in days.
  • Complies with GDPR, HIPAA, and PCI DSS security standards.
Limitations
  • Advanced customizations require developer proficiency in REST APIs, JavaScript, Node.js, and OAuth.
  • No public pricing information or open-source repositories are available.