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Productivity & Business

ServiceNow

ServiceNow is a cloud computing platform designed to create and manage automated business workflows. It operates as a platform-as-a-service (PaaS) supporting IT service management and help desk functions, and has expanded to cover enterprise-wide processes including IT, employee, customer, and creator workflows. The platform includes an applications suite, a central database, and a developer environment on the Now Platform, enabling data flow across applications and departments while incorporating AI and machine learning capabilities. ServiceNow offers a low-code environment for building custom apps and logic, integration connectors for major systems like SAP and Microsoft, and automation tools that consolidate document intelligence, process mining, and API management.

Updated Jan 18, 2026subscription
Visit ServiceNow ↗Visual Guide
Overview

ServiceNow is a cloud platform for automating business workflows across IT, employee, customer, and creator processes.

Pricing
Starting from US$100 per user per month
Category
Productivity & Business
Company
Visual Guide
Interactive PresentationOpen Fullscreen ↗
Key Features
01
A low-code environment for building internal applications or custom logic, including tools like Now Assist, Studio IDE, intelligent flow designer, and process automation designer.
02
Provides connectors for systems such as SAP, Microsoft, and Oracle, with flow templates, connection dashboards, REST API triggers, and spoke generators to facilitate integrations.
03
Consolidates tooling including document intelligence, process mining, API management, and Kafka event production/consumption within workflows.
04
Unites data, AI, workflows, and security on a single platform to enable AI-driven actions.
05
An AI tool integrated within the App Engine to assist creators in building workflows and applications.
Real-World Use Cases

Enterprise Workflow Automation

Automating IT service management, employee onboarding, customer service, and creator workflows across departments.

Quick Start
1
Explore the Official Website
Visit https://www.servicenow.com to explore demos and gain hands-on experience at various skill levels.
2
Contact a ServiceNow Expert
Engage with a ServiceNow representative to discuss your organization's specific needs and solutions.
3
Join the Community
Participate in the ServiceNow community to learn, share knowledge, and connect with other users.
4
Find a Partner
Locate resellers, service providers, or implementation partners to assist with deployment and customization.
5
Access Training Resources
Use Now Learning at nowlearning.service-now.com for training and skill development.
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Pricing
Model: subscription
Standard User Seat
Starting from US$100 per user per month
  • Access to platform features based on user seat
  • Volume discounts available

Pricing is based on a per-user, per-month fee starting at US$100, with scaling discounts for volume. Specific plans and detailed pricing are not publicly detailed.

Assessment
Strengths
  • Ranked #1 in Gartner Magic Quadrant for Enterprise Low-Code Application Platforms for six consecutive years as of July 2025.
  • Supports customizable applications across IT, employee, customer, and creator workflows on a shared infrastructure.
  • Enables AI models grounded in user data and rules for auditable decisions and autonomous workflows across departments.
  • Provides comprehensive integrations with major enterprise systems such as SAP, Microsoft, and Oracle.
  • Claims to reclaim over 30,000 hours annually for customers through streamlined workflows.
Limitations
  • In 2024, the platform experienced a data leak exposing confidential information from over 1,000 corporate users due to misconfigured access controls.
  • Pricing starts at US$100 per user per month, which may be costly for some organizations.